Contact Us
Contact Us
We’re here to help.
If you have any questions regarding your order, shipping, returns, refunds, products, or our services, please feel free to contact the Nexorei Customer Support Team.
Our team will do our best to assist you as quickly and efficiently as possible.
Customer Support
Customer Support Email:
support@nexorei.com
Website:
nexorei.com
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
We aim to respond to customer inquiries within 24–48 business hours.
Response times may be slightly longer during weekends, public holidays, promotional periods, or periods of high inquiry volume.
Order Support
If you are contacting us regarding an existing order, please include the following information whenever possible:
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Your order number
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The name used when placing the order
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The email address associated with your order
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A brief description of your question or issue
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Photos or videos, if relevant
Providing this information can help our customer support team review your request more efficiently.
Shipping, Returns & Refunds
For questions regarding:
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Order tracking
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Shipping delays
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Delivery issues
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Damaged or incorrect products
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Return requests
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Refund status
please contact us at:
For additional information, please review our Shipping Policy and Refund Policy available on our website.
Business Information
Brand / Store Name: Nexorei
Legal Company Name: Gucheng County Geguangtai Trading Co., Ltd.
Company Address:
No. 8, Minxiu Street, Group 1, Guanyingou Village, Nanhe Town, Gucheng County, Xiangyang City, Hubei Province, China, Juxing Industrial Park, Unit C269
Contact:
+86 18068167256
Customer Support Email:
support@nexorei.com
Website:
nexorei.com
We’re Happy to Help
At Nexorei, we value clear communication and reliable customer service.
If you need assistance before or after placing an order, please contact us and our customer support team will be happy to help.