Privacy Policy

Privacy Policy

Last Updated: September 21, 2026

This Privacy Policy describes how Nexorei, operated by Gucheng County Geguangtai Trading Co., Ltd. ("Nexorei", "we", "us", or "our"), collects, uses, discloses, and otherwise processes personal information when you visit nexorei.com (the "Site"), use our services, make a purchase, contact us, or otherwise interact with us.

By accessing or using our Site, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service and other applicable policies available on our Site.

1. Personal Information We Collect

For purposes of this Privacy Policy, "Personal Information" means information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual, as defined by applicable law.

The types of Personal Information we collect depend on how you interact with Nexorei.

We may collect information directly from you, automatically through your use of the Site, and from third parties that help us operate our business.

2. Information You Provide to Us

When you place an order, create or use website features, contact customer support, request a return or refund, or otherwise communicate with us, we may collect information such as:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order number and purchase history

  • Products purchased or viewed

  • Customer service communications

  • Return and refund information

  • Information you voluntarily provide when contacting us

  • Payment-related information necessary to complete a transaction

Payment information may be processed directly by third-party payment service providers.

We may not directly receive or store complete payment card numbers, security codes, or other full payment credentials where such information is handled by an authorized payment processor.

3. Device and Usage Information

When you visit or interact with our Site, certain information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Time zone

  • Language preferences

  • Cookie information

  • Pages or products viewed

  • Referring website or source

  • Search terms

  • Date and time of visits

  • Actions taken on the Site

  • Shopping cart activity

  • General interaction and browsing information

We may collect this information through technologies such as:

  • Cookies

  • Log files

  • Pixels

  • Tags

  • Web beacons

  • Analytics technologies

  • Similar tracking technologies

This information may be used to operate the Site, improve functionality, understand customer behavior, prevent fraud, analyze performance, and support marketing activities where permitted by applicable law.

4. How We Use Personal Information

We may use Personal Information for legitimate business purposes, including to:

  • Operate and maintain our Site

  • Process purchases and payments

  • Confirm and fulfill orders

  • Arrange shipping and delivery

  • Provide order and shipping updates

  • Manage returns, refunds, and cancellations

  • Respond to customer questions

  • Provide customer support

  • Verify transactions

  • Prevent, detect, and investigate fraud or abuse

  • Protect the security and integrity of our Site

  • Improve our products and services

  • Personalize the shopping experience

  • Conduct business analytics

  • Understand website performance and customer behavior

  • Send service-related communications

  • Send marketing communications where permitted

  • Maintain business and transaction records

  • Enforce our policies and agreements

  • Establish, exercise, or defend legal claims

  • Comply with applicable laws and regulatory requirements

We will process Personal Information only where we have an appropriate legal basis or are otherwise permitted to do so under applicable law.

5. How We Share Personal Information

We may share Personal Information with third parties that assist us in operating our business, providing our services, processing transactions, and fulfilling customer orders.

These parties may include:

  • E-commerce platform providers

  • Website hosting providers

  • Payment processors

  • Fraud prevention providers

  • Shipping carriers

  • Fulfillment and logistics providers

  • Warehousing providers

  • Customer service providers

  • Analytics providers

  • Advertising and marketing providers

  • IT and technology service providers

  • Professional advisers

  • Government authorities or regulatory bodies where legally required

These parties may process Personal Information only as necessary to provide their services, fulfill contractual responsibilities, comply with applicable laws, or as otherwise permitted by their own applicable privacy policies and legal obligations.

6. Legal and Business Disclosures

We may disclose Personal Information when reasonably necessary to:

  • Comply with applicable laws or regulations

  • Respond to lawful government requests

  • Comply with court orders, subpoenas, or other legal processes

  • Investigate fraud or suspected unlawful activity

  • Protect our customers, business, property, rights, or security

  • Enforce our agreements or policies

  • Establish, exercise, or defend legal claims

Personal Information may also be transferred as part of a business transaction involving Nexorei or its operating company, including a:

  • Merger

  • Acquisition

  • Corporate restructuring

  • Financing transaction

  • Sale of assets

  • Reorganization

  • Insolvency or similar proceeding

Where required by law, appropriate notice or protections will be provided.

7. Sale and Sharing of Personal Information

We do not sell Personal Information in the ordinary sense of exchanging customer information directly for money.

However, certain privacy laws may define terms such as "sale," "sharing," or "targeted advertising" more broadly and may include certain uses of advertising cookies, pixels, analytics technologies, or other third-party tracking technologies.

Depending on your jurisdiction and the technologies used on our Site, you may have the right to opt out of certain uses of Personal Information for targeted or personalized advertising.

Where required by applicable law, we will provide appropriate methods for exercising those rights.

8. Behavioral Advertising and Marketing

Where permitted by applicable law, we and our service providers may use information about your interactions with our Site to understand customer interests, measure advertising performance, and provide advertising that may be more relevant to you.

This may involve:

  • Cookies

  • Pixels

  • Advertising identifiers

  • Analytics tools

  • Similar tracking technologies

Depending on your location, we may request consent before using certain non-essential technologies.

You may also have the right to withdraw consent or opt out of certain personalized advertising activities.

9. Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications using information you have provided to us.

You may unsubscribe from marketing emails at any time by using the unsubscribe method included in the applicable communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send non-promotional communications relating to:

  • Your orders

  • Payments

  • Shipping

  • Returns

  • Refunds

  • Security matters

  • Customer service requests

  • Other transactional or administrative matters

10. Cookies and Similar Technologies

Cookies are small data files placed on your computer, mobile device, or other device when you visit a website.

We may use cookies and similar technologies to:

  • Enable essential Site functions

  • Remember user preferences

  • Maintain shopping cart functionality

  • Support checkout

  • Improve website performance

  • Understand how visitors use our Site

  • Analyze traffic

  • Detect and prevent fraud

  • Measure advertising effectiveness

  • Support personalized advertising where permitted

Cookies may be categorized as:

  • Strictly necessary cookies

  • Functional cookies

  • Analytics cookies

  • Advertising or marketing cookies

Depending on applicable law and the configuration of our Site, you may be able to manage certain cookie preferences through a consent or privacy settings tool.

You may also control cookies through your browser settings.

Disabling certain cookies may cause some Site features to function improperly or become unavailable.

11. Do Not Track and Privacy Preference Signals

Some browsers and devices allow users to send privacy preference signals, including "Do Not Track" or legally recognized opt-out signals.

There is not a single universally accepted standard governing all browser-based Do Not Track signals.

Where applicable law requires us to recognize a specific privacy preference mechanism, we will take reasonable steps to honor that mechanism as required.

12. Sources of Personal Information

We may collect Personal Information from:

  • You directly

  • Your interactions with our Site

  • Payment processors

  • Shipping and fulfillment providers

  • E-commerce service providers

  • Customer service providers

  • Analytics providers

  • Advertising and marketing providers

  • Fraud prevention or security providers

  • Other service providers acting on our behalf

The specific sources may vary depending on how you interact with Nexorei.

13. Data Retention

We retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Process and document orders

  • Provide customer support

  • Maintain transaction records

  • Process returns and refunds

  • Prevent and investigate fraud

  • Resolve disputes

  • Enforce agreements

  • Maintain security

  • Meet accounting, tax, regulatory, and legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

When Personal Information is no longer reasonably required, we may delete, anonymize, aggregate, or otherwise securely dispose of it in accordance with applicable law and our operational procedures.

14. International Data Transfers

Nexorei operates an international online business and may work with service providers, fulfillment partners, payment providers, and other third parties located in different countries or regions.

As a result, your Personal Information may be transferred to, stored in, or processed in a country other than the country where you live.

Privacy and data protection laws in those locations may differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards or recognized legal mechanisms for international transfers of Personal Information.

15. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your Personal Information.

These may include the right to:

  • Request access to Personal Information we hold about you

  • Request correction of inaccurate Personal Information

  • Request deletion of certain Personal Information

  • Request information about how your Personal Information is processed

  • Object to certain processing

  • Restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Request a portable copy of certain Personal Information

  • Opt out of certain marketing communications

  • Opt out of certain targeted or personalized advertising

  • Opt out of certain disclosures that may legally qualify as a sale or sharing

  • Appeal certain decisions regarding privacy requests where applicable

  • Lodge a complaint with an applicable data protection authority

These rights are not absolute and may be subject to legal exceptions or limitations.

16. Exercising Your Privacy Rights

To submit a privacy request, please contact us at:

support@nexorei.com

Please provide enough information for us to reasonably identify you and understand your request.

For security purposes, we may need to verify your identity before processing certain requests.

Depending on applicable law, an authorized representative may be permitted to submit a request on your behalf. We may require appropriate verification of the representative's authority.

We will respond to eligible privacy requests within the period required by applicable law.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

17. Children's Privacy

Our Site and services are intended for a general adult audience and are not directed toward children below the minimum age at which they may independently use online commerce services under applicable law.

We do not knowingly collect Personal Information from children in violation of applicable law.

If you are a parent, guardian, or other authorized person and believe that a child has provided Personal Information to us improperly, please contact us at:

support@nexorei.com

We will review the matter and take appropriate action where required.

18. Third-Party Websites and Services

Our Site may contain links to websites, applications, platforms, or services operated by third parties.

We do not control the privacy, security, content, or data practices of independent third parties.

When you leave our Site or interact directly with a third-party service, that third party's privacy policy and terms may apply.

We encourage you to review the privacy policies of third-party services before providing them with Personal Information.

19. Security

We use reasonable administrative, organizational, and technical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no system, network, transmission method, or electronic storage method can be guaranteed to be completely secure.

You are responsible for taking reasonable steps to protect your devices, account credentials, and other sensitive information.

If you believe that your interaction with us is no longer secure, please contact us as soon as possible.

20. Automated Processing

We or our service providers may use automated systems to help detect potentially fraudulent, suspicious, or unauthorized transactions.

Such systems may consider information relating to orders, devices, payments, addresses, and transaction activity.

Where applicable law provides rights related to certain automated decisions, we will respect those rights as required.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Products or services

  • Technology

  • Service providers

  • Data processing activities

  • Legal or regulatory requirements

When we make changes, we will publish the revised Privacy Policy on this page and update the "Last Updated" date.

Where required by applicable law, we may provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

Brand / Store Name: Nexorei

Legal Company Name:
Gucheng County Geguangtai Trading Co., Ltd.

Company Address:
No. 8, Minxiu Street, Group 1, Guanyingou Village, Nanhe Town, Gucheng County, Xiangyang City, Hubei Province, China, Juxing Industrial Park, Unit C269

Contact:
+86 18068167256

Customer Support & Privacy Email:
support@nexorei.com

Website:
nexorei.com