Shipping Policy
Last updated: September 21, 2026
Shipping Policy
At Nexorei, we are committed to providing a clear, reliable, and convenient shopping experience.
This Shipping Policy explains how orders placed through nexorei.com are processed, shipped, tracked, and delivered.
By placing an order with Nexorei, you acknowledge and agree to the terms outlined in this Shipping Policy.
Order Processing Time
Orders are generally processed within:
1–3 business days
after your order has been successfully placed and payment has been confirmed.
Business days do not include weekends or public holidays.
During periods of high order volume, holidays, promotional events, product launches, or other exceptional circumstances, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.
Estimated Shipping Time
Estimated delivery times after shipment are as follows:
United States
Approximately 2–4 weeks
International Orders
Approximately 2–4 weeks
Please note that these delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on factors including, but not limited to:
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Destination country or region
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Shipping method
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Local delivery services
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Customs clearance procedures
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Import inspections
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Weather conditions
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Carrier delays
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Peak shopping seasons and holidays
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Remote delivery locations
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Other circumstances beyond our reasonable control
Processing time and shipping time are separate. The estimated delivery period begins after your order has been processed and shipped.
Shipping Confirmation & Tracking
Once your order has been shipped, we will send a shipping confirmation email to the email address provided during checkout.
Where tracking is available, the email will include a tracking number or tracking link.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active or update in the carrier's system.
In some cases, tracking information may take additional time to update while the package is in transit between logistics facilities.
Tracking Your Order
You can track your shipment using the tracking information provided in your shipping confirmation email.
If you have not received tracking information after the expected order processing period, please contact our customer support team.
Email: support@nexorei.com
When contacting us, please include your order number so we can assist you more efficiently.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges imposed by the destination country or local authorities.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Nexorei does not determine or control customs duties, taxes, or import fees imposed by local authorities.
Customs policies vary by country and region. Customers are responsible for understanding any applicable import requirements or charges before placing an international order.
Customs clearance procedures may also result in additional delivery delays.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Please carefully verify your:
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Recipient name
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Street address
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Apartment, suite, or unit number
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City
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State or province
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Postal or ZIP code
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Country
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Contact information
If you discover an error in your shipping information, please contact us as soon as possible at:
We will make reasonable efforts to update your order before it is processed or shipped. However, we cannot guarantee that an address change can be made once fulfillment has begun.
Nexorei is not responsible for delivery delays, failed deliveries, returned packages, lost packages, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
Address Changes
If you need to change your shipping address, please contact us within 24 hours of placing your order whenever possible.
Address changes are not guaranteed.
Once an order has entered fulfillment, been processed, or been transferred to the shipping carrier, we may no longer be able to modify the delivery address.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.
Delayed Packages
Carrier delivery estimates may occasionally be affected by circumstances outside our reasonable control.
If your package is delayed, we recommend checking the tracking information first for the latest carrier updates.
Delays may occur due to:
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Customs clearance
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Severe weather
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Transportation disruptions
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Carrier network delays
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Local delivery conditions
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Holidays or peak shipping periods
If the tracking information has not been updated for an unusually long period, please contact us at support@nexorei.com and we will assist you in reviewing the shipment status.
Lost Packages
If tracking indicates that your package may be lost or has not progressed for an extended period, please contact us.
Our customer support team may work with the applicable shipping carrier or logistics provider to investigate the shipment.
Please provide your:
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Order number
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Full name
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Shipping address
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Tracking number, if available
The investigation process may require additional time depending on the shipping carrier.
Any available refund, replacement, or other resolution will be determined after reviewing the circumstances of the shipment and any applicable store policies.
Packages Marked as Delivered
If your tracking information shows that a package has been delivered but you cannot locate it, please first:
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Check around your delivery location
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Check with household members or neighbors
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Check reception desks, mailrooms, parcel lockers, or other designated delivery areas
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Contact the local shipping carrier for additional delivery details
If you are still unable to locate the package, please contact us at support@nexorei.com so we can review the situation with you.
Damaged Packages or Products
If your order arrives damaged, please contact our customer support team within 7 days of delivery.
To help us review your request, please provide:
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Your order number
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Clear photos or videos of the damaged item
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Photos of the outer packaging
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Photos of the shipping label, where applicable
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A brief description of the issue
Please retain the damaged product and original packaging until your request has been reviewed.
Our team will evaluate the information provided and determine an appropriate resolution in accordance with our applicable return, refund, or replacement policies.
Split Shipments
In some cases, products from the same order may be shipped separately.
This may occur because of:
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Product availability
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Different warehouse locations
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Fulfillment arrangements
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Package size or shipping requirements
If your order is divided into multiple shipments, you may receive more than one shipping confirmation email and separate tracking numbers.
Receiving only part of your order does not necessarily mean that the remaining items are missing.
Undeliverable or Returned Packages
A package may be returned to the sender if it cannot be successfully delivered.
Common reasons include:
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Incorrect or incomplete address
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Failed delivery attempts
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Unclaimed packages
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Refusal of delivery
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Local carrier restrictions
If your package is returned, please contact us so we can review the available options.
Additional shipping charges may apply if reshipment is requested due to an incorrect address, an unclaimed package, or another circumstance attributable to the recipient.
Shipping Restrictions
Some products may be subject to shipping restrictions in certain countries or regions due to local laws, carrier limitations, customs requirements, or logistical constraints.
If we are unable to ship an item to your location, we may contact you regarding available alternatives or cancel the affected item or order and issue any applicable refund.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping methods, fulfillment procedures, carrier arrangements, legal requirements, or business operations.
Any updates will be posted on this page with a revised "Last updated" date.
We encourage customers to review this Shipping Policy before placing an order.
Contact Information
If you have any questions regarding shipping, delivery, tracking, or this Shipping Policy, please contact us:
Customer Support Email: support@nexorei.com
Website: nexorei.com
Company Name: Gucheng County Geguangtai Trading Co., Ltd.
Company Address: No. 8, Minxiu Street, Group 1, Guanyingou Village, Nanhe Town, Gucheng County, Xiangyang City, Hubei Province, China, Juxing Industrial Park, Unit C269
Contact: +86 18068167256